Refund Policy

1. No Fix, No Fee Guarantee

Our primary commitment is simple: if we cannot fix your printer problem, you do not pay. This guarantee applies to the specific issue described at the start of your service session. Our technicians will make every effort to resolve your problem before concluding the session.

2. Eligibility for Refund

You may be eligible for a full or partial refund in the following circumstances:

• Issue not resolved: If the original stated issue was not resolved and payment was still collected in error
• Duplicate charge: If you were charged more than once for the same service session
• Service not delivered: If a scheduled session was not fulfilled by our technician without prior notice
• Technical issue recurs within 7 days: If the exact same issue recurs within 7 calendar days of the completed session, we will re-service at no additional charge or issue a refund

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• The original issue was resolved, but a new or different issue arose later
• The customer cancelled the session after the technician had already begun work
• The printer issue was caused by physical hardware defect, damage, or manufacturer defect beyond software repair
• Customer changed their mind after the service was completed
• The issue recurred more than 7 days after service completion
• Service was requested for a device that is beyond economical repair

4. How to Request a Refund

To request a refund, contact us within 7 calendar days of your service date:

• Phone: 888-490-4068 (Mon–Sat, 8 AM–8 PM EST)
• Please have your service confirmation number and payment details ready

Our team will review your request and respond within 2 business days. Approved refunds are processed within 5–7 business days depending on your payment provider.

5. Partial Refunds

In cases where service was partially completed or where the issue was partially resolved, a partial refund may be offered at our discretion based on the work completed.

6. Chargebacks

We encourage customers to contact us directly before initiating a chargeback. Chargebacks initiated without prior contact may result in a delay in resolution. We cooperate fully with all payment processor disputes and will provide documentation of services rendered.

7. Prepaid or Plan-Based Services

If you have purchased a service plan or prepaid package, unused sessions may be refunded on a pro-rata basis within 30 days of purchase. After 30 days, unused sessions may be forfeited, subject to individual plan terms provided at the time of purchase.

8. Contact for Refund Queries

We want every customer to be satisfied. If you have any concerns about our service or billing, please reach out — we will do everything reasonable to make it right.

• Phone: 888-490-4068
• Hours: Monday–Saturday, 8 AM–8 PM EST